East Lohman Veterinary Clinic at 1700 East Lohman Avenue in Las Cruces, New Mexico

Customer Reviews about East Lohman Veterinary Clinic

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  In the past I might have given a better review, but I will never go there again. They scheduled us an appointment for 1:30. General sense would tell you to get to an appointment early, as being 10 minutes late could cause them to reschedule you and charge a fee. We had a new pet, and when I made the appointment I was told to come 15 minutes early for paperwork. Well, I got there 20 minutes early to find them closed for lunch until 1:30. What establishment in their right mind would schedule someone for the same time as they open, giving no time for getting there early? It wouldn't have been so bad if it weren't so hot out, and I had brought my infant because my babysitter was out of town. But that's not why I'm giving the bad review. The one star is because, as people came in, I kept asking if we could be let into the lobby to wait because it was air conditioned. I was told no. At 1:30 when I was finally let in, I asked why I wasn't allowed in the lobby. It's not like this is some corporate place, and I saw no harm in letting people sit inside while they got their stuff together. It wasn't like I was asking for SERVICE early, just an air conditioned waiting room for my baby and cat. This is where the one star comes in. She was exceptionally rude and talked to me like I was an idiot for even asking. I told her people come early to appointments so why would they do that? She replied that "obviously" you wouldn't do that if they were closed. She got sarcastic with me several times, when all I was after was an apology. I was fully intending to go ahead with my appointment despite being made to wait outside, but the moment the front desk lady got rude with me I cancelled on the spot and filed a complaint with the AAHA. I'll never do business with a place that treats their customers like they're doing them a favor by taking their business. That's not how this works. A little customer service goes a long way, but rudeness can go a long way in the other direction. I do not recommend East Lohman. There are plenty of other places with nicer staff.
  February 21, 2017

  by Matthew Saylors

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Today: 08:00 am — 12:00 pm

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About East Lohman Veterinary Clinic in Las Cruces